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Valos – Cookies Policy

  1. Overview
  2. What are cookies?
  3. Different types of cookies
  4. How we use cookies
  5. Cookies we use
  6. Opting out, managing & deleting cookies
  7. Contacting us
  8. Edit cookies settings

1. Overview

This Cookies Policy sets out how we use cookies on our website.

Valos (U.K.) Limited (“Valos”) is an end-to-end platform that harnesses cutting edge technologies needed to produce property valuation reports and surveys. Our cloud-based software allows users to produce reports by simply entering a property address.

For the purposes of this Cookies Policy, references to “we” or “us” shall refer to Valos and the cookies placed by Valos at https://valos.ai/.

2. What are cookies?

Cookies are small data files saved to your computer (or any other device capable of browsing the internet) as part of your interactions with a website.

These cookies remain stored on your device until such a time that the cookie expires or is manually deleted. This allows for the information stored within the cookie to be sent back as part of any subsequent interactions you have with the issuing website. This exchange of information allows websites to remember basic information about you, such as whether you have visited the website before or whether you are “logged in”.

Different types of cookies are used to do different things.  These include letting you navigate between different pages on a website efficiently, remembering your preferences and helping us to identify ways to improve your overall website experience.  Others are used to measure the number of website visits and the most popular pages users visit, or to provide you with advertising more tailored to your interests.

This policy sets out the types of cookies that we use and what we use them for.

3. Different types of cookies

“First party” and “third party” cookies

Some cookies are set by Valos (“first-party cookies”), and others are set by a third-party company (“third party cookies”).

Third party cookies have a different domain to that of the website you are visiting, and they enable certain website functionality, such as our live chat function, or to help us understand how you use our websites and how we can improve it. Valos has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

“Session cookies” and “browser cookies”

Cookies can also be divided into “session cookies” and “browser cookies”:

(a)  Session cookies: Session cookies are stored in your computer or device’s memory during your browsing session and are automatically deleted from your computer when you leave a website. These cookies usually store a session ID, allowing you to move from page to page without having to log-in repeatedly.  They are widely used by commercial websites; for example, to remember your search queries so that you can return to your results at any point during your visit.  Session cookies do not collect any information from your computer or device and they expire at the end of your browser session.

(b) Browser cookies: Browser cookies are stored on your computer or device and are not deleted when your browser is closed. Browser cookies can be used to retain your preferences for a particular website, allowing those preferences to be used in future browsing sessions. Browser cookies usually assign a unique ID to your browser and they are usually configured to identify you for a prolonged period of time, from days to months or even years.

4. How we use cookies

We use cookies to help ensure that we provide visitors with the best user-experience possible on our websites.

We use cookies for the following key purposes:

  • ensuring the website operates as expected;
  • preventing misuse of the website;
  • providing a live chat function;
  • understanding how users engage with the website;
  • trialling improvements to the websites; and
  • personalising adverts displayed to users.

We do not store personal information, such as your name, telephone number or email address as part of the cookies that we set on our websites.

5. Cookies we use

We have classified the cookies into the following categories:

  • Strictly Necessary Cookies
  • Analytics Cookies
  • Advertising Cookies
  • Strictly Necessary cookies

Strictly Necessary cookies are functional cookies that are necessary for the website to work, enhance how the website operates and ensure that the website displays information relevant to you.  Strictly Necessary cookies cannot be switched off in our systems. Without these cookies you wouldn’t be able to use the website normally.

Some examples of specific cookies that may be placed on your device by the website are set out below:

Cookie name

Type 

Duration

Purpose

messagesUtk

BROWSER

13 months

This cookie is used by the HubSpot chat widget to recognise users of the chat service. If you chat with us and later return to the website the same cookied browser, the chat widget will load your conversation history.

__hs-messages-is-open

BROWSER

30 minutes

This cookie is used by the HubSpot chat widget to determine and save whether the chat is open for future visits. It is set in your browser when you start a new chat, and resets to re-close the widget after 30 minutes of inactivity. It contains a boolean value of “True” when present.

__cf_bm

BROWSER

30 minutes

Third party cookie. This cookie is set by HubSpot’s content delivery network provider, Cloudfare, and is a necessary cookie for bot protection.

JSESSIONID

SESSION

End of session

Third party cookie. The JSESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application.

__hs_opt_out

BROWSER

13 months

This cookie is used to remember not to ask visitors to the site to accept cookies again, once they have made their initial choice. It contains a string “yes” or “no”.

__hs_do_not_track

BROWSER

13 months

This cookie can be set to prevent the tracking code from sending any information to the HubSpot chat widget. It contains the string “yes”.

__hs_initial_opt_in

BROWSER

7 days

This cookie is used prevent our cookies banner from always displaying when visitors are browsing in strict mode. It contains a string “yes” or “no”.

hs-messages-hide-welcome-message

BROWSER

1 day

This cookie is used to prevent the HubSpot chat widget’s welcome message from appearing again for one day after it is dismissed. It contains a Boolean type of “True” or “False”.

__cfruid

SESSION

End of session

Third party cookie. This cookie is set by HubSpot’s content delivery network provider, Cloudflare, and is a necessary cookie for rate limiting policies.

  • Analytics Cookies

Analytics cookies measure website usage and performance and help us to improve the customer experience.  They help us know which pages are the most and least popular, see how visitors to our website move around the various pages and sections and understand the impact of proposed website improvements. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our website.

Some examples of specific cookies that may be placed on your device by the website are set out below:

Cookie name Type  Duration Purpose
__hstc BROWSER 13 months This cookie is used by the HubSpot chat widget to track website visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
hubspotuk BROWSER 13 months

This cookie is used by the HubSpot chat widget to keep track of our visitors’ identites. It is passed to HubSpot on form submission and used when deduplicating contacts.

It contains an opaque Globally Unique Identifier to represent the current visitor.

__hssc BROWSER 30 minutes This cookie is used by the HubSpot chat widget to keep track user sessions. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
__hssrc SESSION End of session

This cookie is used by the HubSpot chat widget to determine if you have restarted your browser. It contains a value of “1” when present.

  • Advertising Cookies

We do not currently place Advertising Cookies on your device.

6. Opting out, managing & deleting cookies

How can I opt out of cookies used by Valos?

You can opt-out of Analytics cookies by clicking “Decline Optional Cookies” in the Cookie Setting Banner by clicking on the button in Section 8.

Please note that opting out of different types of cookie may impact the functionality of the website – as set out in the above sections.

More information

Information on deleting and managing cookies is typically available in the “Help” menu of your web browser or the instruction manual for your device. Further information can also be found at www.aboutcookies.org

Users can find out more about behavioural advertising, including remarketing, as well as opt out of interest-based ads at http://www.youronlinechoices.eu and http://www.google.com/settings/ads.

7. Contacting us

If you have any further questions, please email contact@valos.ai or write to us at Valos (U.K.) Ltd, Harben House 13a Harben Parade, Finchley Road, London, NW3 6LH.

8. Edit cookies settings