Mounsey Chartered Surveyors, a general practice surveying firm with a focus on exceptional client service, was among the early adopters of Valos, the innovative valuation and surveying platform. Their commercial and residential valuation department has seamlessly integrated Valos into their operations, transforming the way they work and delivering value to their clients.
The Challenge
As a small practice, Mounsey Chartered Surveyors faced the dual challenge of maintaining high standards of client service while managing time-consuming administrative tasks associated with preparing valuation reports. The process of moving from inspection to issuing reports was often time-intensive and ensuring compliance with professional standards required meticulous attention to detail. Additionally, achieving consistency in how valuation reports were presented to clients posed challenges.
The Solution: Valos
Valos, designed by chartered surveyors Alex and Rob, provided a tailored solution. The platform’s features address the specific needs of surveying professionals, helping to optimise workflows, improve compliance, and ensure consistency across client deliverables.
Key Benefits
Tom Johnson, a Director at Mounsey Chartered Surveyors, highlighted several ways Valos has made a significant impact on the business’s operations:
- Time Efficiency: “There’s a clear reduction in time taken from inspection to issuing the report,” Tom explained. This has enabled their valuation team to spend more time focusing on clients and less on administration.
- Compliance Assurance: Valos allows users to download inspection notes and other vital information directly onto the file. This ensures all legal and compliance boxes are ticked with ease.
- Consistency in Comparables: A standout feature for Tom has been the ability to automate comparables from various sources. This ensures consistency in how data is presented to clients, improving both accuracy and professionalism.
- User-Centric Design: “You can see that the system has been designed by people who’ve done the day job,” Tom noted, referring to the invaluable insight Alex and Rob bring as experienced chartered surveyors themselves.
The Valos Difference
Tom believes Valos stands out in the market because of its roots in practical surveying experience. Competing products often lack this insider perspective, resulting in tools that don’t fully address the needs of the profession. With Valos, Mounsey Chartered Surveyors has found a solution that not only meets but exceeds expectations, helping the firm maintain its focus on clients while embracing innovation.accuracy, and growth. While challenges security concerns remain, forward-thinking firms that adopt PropTech stand to gain significant advantages. By addressing these challenges head-on, businesses can unlock the full potential of technology and position themselves as leaders in an increasingly competitive market.